Shipping Policy

At Silky London, we are committed to delivering your order safely and as quickly as possible. Please review the information below for details regarding order processing, shipping times, tracking, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During busy periods, sales, holidays, or promotional events, processing times may take slightly longer.

  • Once an order has entered the processing or shipping stage, changes or cancellations may not always be possible.

2. Estimated Delivery Time

Estimated delivery times are:

  • Domestic Orders: 4–7 business days

  • International Orders: 7–14 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, weather conditions, or other circumstances outside our control.

Business days do not include weekends or public holidays.

3. Shipping Costs

Shipping charges, where applicable, are calculated at checkout based on factors such as:

  • Delivery destination

  • Order size or weight

  • Available shipping method

From time to time, Silky London may offer free shipping promotions. Any applicable offer and conditions will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking system to update after your package has been handed over to the shipping carrier.

Tracking updates are provided by the carrier and may occasionally take additional time to appear.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Street address

  • Apartment or unit number

  • City

  • State or region

  • Postal or ZIP code

  • Contact information

If you notice an error in your shipping address, contact us as soon as possible at support@silkylondon.com.

We will do our best to assist before your order is dispatched. However, once an order has been shipped, we may not be able to modify the delivery address.

Silky London cannot be held responsible for delivery problems caused by incorrect or incomplete address information provided during checkout.

6. Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances outside our control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Local delivery disruptions

If your tracking information has not updated for an extended period or your order is significantly delayed, please contact us at support@silkylondon.com.

Our team will assist you in investigating the shipment with the appropriate delivery partner.

7. Lost Packages

If you believe your package has been lost in transit, please contact our customer support team with your order number and tracking information.

We will review the shipment and work with the carrier to investigate the issue.

Where a package is officially confirmed as lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

8. Damaged Orders

Please inspect your order as soon as it is delivered.

If your package or product arrives damaged, contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the outer packaging

  • A brief description of the issue

Once reviewed and approved, we will arrange an appropriate replacement, refund, or other resolution.

9. International Shipping & Customs

International orders may be subject to customs duties, taxes, VAT, import charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Silky London does not control customs charges and cannot predict the amount that may apply.

Customs procedures may also cause additional delivery delays. Silky London is not responsible for delays resulting from customs processing or local import regulations.

10. Delivery Confirmation

Once a shipment is marked as delivered by the shipping carrier, it is considered successfully delivered to the address provided during checkout.

If your tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around your property or designated delivery area

  • Checking with household members

  • Checking with neighbors

  • Contacting the local delivery carrier

If you still cannot locate your package, please contact support@silkylondon.com, and our team will assist where possible.

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team.

Store Name: Silky London
Email: support@silkylondon.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM

We aim to respond to customer inquiries within 24 hours during business days.

Thank you for shopping with Silky London. We appreciate your trust and look forward to delivering your order to you.