Terms and Conditions

Welcome to Silky London. These Terms & Conditions govern your access to and use of our website, products, and services.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms & Conditions and any policies referenced on our website.

If you do not agree with these terms, please do not use our website or services.

1. General Information

This website is operated by Silky London.

Throughout the website, the terms “we,” “us,” and “our” refer to Silky London.

By accessing our website or purchasing from us, you engage in our services and agree to comply with these Terms & Conditions, including our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Any other policies or terms displayed on our website

We reserve the right to update or modify these Terms & Conditions at any time.

2. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are at least the age of majority in your state, province, or country of residence, or you have permission from a legal guardian where required

  • You are legally capable of entering into a binding agreement

  • The information you provide to us is accurate and complete

  • You will not use our website, products, or services for unlawful or unauthorized purposes

  • You will not attempt to interfere with the security or operation of our website

Any violation of these Terms may result in termination or restriction of your access to our services.

3. Product Information

We make every reasonable effort to provide accurate product descriptions, photographs, sizing information, colors, features, and pricing.

However, please note:

  • Product colors may appear slightly different depending on your device, screen settings, or lighting

  • Measurements and sizing may vary slightly between styles

  • Product packaging may occasionally differ from images displayed online

  • Product availability may change without notice

  • Minor variations in fabric, lace, stitching, or detailing may occur where appropriate

We reserve the right to correct any errors, inaccuracies, or omissions in product information without prior notice.

4. Product Sizing & Fit

Customers are responsible for reviewing the product description and available size information before placing an order.

Because lingerie, swimwear, and intimate apparel may fit differently depending on style, fabric, and body shape, we cannot guarantee that every product will provide the same fit.

Where available, we recommend reviewing our size guide before purchasing.

Returns related to sizing or fit remain subject to our Return & Refund Policy, including all hygiene requirements for intimate apparel.

5. Pricing & Payments

All prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to:

  • Change product prices

  • Offer or discontinue discounts and promotions

  • Correct pricing errors

  • Cancel orders affected by an obvious pricing or technical error

Payments are processed through approved third-party payment providers.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method

  • Your billing information is accurate

  • You authorize payment for the total amount displayed during checkout

6. Orders

Submitting an order does not automatically guarantee acceptance.

Once your order is successfully placed, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily constitute final acceptance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in situations involving:

  • Suspected fraud or unauthorized transactions

  • Incorrect pricing

  • Product availability issues

  • Incorrect customer or payment information

  • Unusually large quantities

  • Technical or system errors

  • Suspected misuse of promotional offers

If an order is canceled after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

7. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at:

support@silkylondon.com

We will make reasonable efforts to accommodate your request.

However, once an order has been processed, packed, or shipped, we may not be able to make changes or cancel it.

8. Shipping & Delivery

Shipping, processing times, tracking, and delivery conditions are governed by our Shipping Policy.

Estimated delivery times provided on our website are estimates only and are not guaranteed.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Weather conditions

  • Customs clearance

  • Public holidays

  • High shipping volumes

  • Incorrect shipping information

  • Local delivery disruptions

Silky London is not responsible for delays caused by circumstances beyond our reasonable control.

9. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

All returned products must meet the eligibility requirements stated in that policy.

Because we sell lingerie and intimate apparel, certain products are subject to additional hygiene requirements.

For hygiene and health reasons, intimate garments may not be eligible for return once worn, used, washed, or returned without their original hygiene seals or protective liners.

We reserve the right to decline a return or refund where the product does not meet our return requirements.

10. Promotions & Discount Codes

From time to time, Silky London may offer discount codes, promotional offers, or special pricing.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash

  • Only one promotional code may be permitted per order

  • Promotions may have specific eligibility requirements

  • Promotions may have expiration dates

  • Certain products may be excluded

  • Discounts may not apply to previous purchases

We reserve the right to modify, suspend, or cancel promotional offers where necessary.

11. Intellectual Property

All content available on the Silky London website, including but not limited to:

  • Product images

  • Photography

  • Graphics

  • Logos

  • Branding

  • Website design

  • Videos

  • Written content

  • Product descriptions

is owned by, licensed to, or used with permission by Silky London and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.

12. Prohibited Uses

You may not use our website or services to:

  • Engage in illegal or fraudulent activity

  • Submit false or misleading information

  • Violate intellectual property rights

  • Transmit malware, viruses, or harmful code

  • Attempt to access restricted areas of our website

  • Collect customer information without authorization

  • Interfere with website functionality or security

  • Use automated systems to abuse or disrupt our services

We reserve the right to restrict or terminate access if these Terms are violated.

13. Third-Party Services & Links

Our website may use or link to third-party platforms and services, including payment providers, shipping companies, social media platforms, and other external websites.

These third-party services operate independently from Silky London.

We are not responsible for the content, privacy practices, availability, or actions of third-party websites or services.

We encourage you to review their individual terms and privacy policies before using them.

14. Website Availability

We aim to keep our website available and functioning properly.

However, we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, modify, or discontinue parts of the website for:

  • Maintenance

  • Security updates

  • Technical problems

  • Business or operational changes

Where reasonably possible, we will work to restore access promptly.

15. Limitation of Liability

To the extent permitted by applicable law, Silky London will not be liable for indirect, incidental, special, or consequential losses resulting from:

  • Use or inability to use our website

  • Delayed deliveries outside our reasonable control

  • Third-party services

  • Unauthorized access resulting from circumstances beyond our control

  • Reliance on information displayed on our website

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Silky London harmless from claims, damages, losses, liabilities, or expenses resulting from:

  • Your misuse of our website

  • Your violation of these Terms

  • Your violation of applicable laws

  • Your infringement of the rights of another person or organization

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Silky London collects, uses, stores, and protects your personal information.

Please review our Privacy Policy before using our services or submitting personal information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

  • Our services

  • Business practices

  • Website functionality

  • Legal or regulatory requirements

Any updated Terms will be posted on this page.

Continued use of our website after changes are published constitutes acceptance of the revised Terms where permitted by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Store Name: Silky London
Email: support@silkylondon.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM

We aim to respond to customer inquiries within 24 hours during business days.

Thank you for choosing Silky London and for reviewing our Terms & Conditions.